Original Post — Direct link

Hello everyone, as I'm sure you're painfully aware, our servers are still offline. The explanation is as follows.

"During our downtime to upgrade to 2.3, we were performing recommended tasks to resolve a lingering database issue. Those tasks ended up causing the database to go into a bad state. After significant consideration, we decided our best option was to restore from a backup at the moment we took the servers down for the patch. Our first restore failed (due to issues unrelated with the quality of the backup) and we're working on a second attempt at the restore. We're on it and it will be up as soon as humanly possible."

While we can't give you an ETA when the servers will be back, we can tell you that we will make this right in regards to any time you have lost today. We are sorry for the downtime. We hope to get you back to playing soon.

UPDATE: 6:51 Hooray! We’re back online. We truly appreciate your patience today. Get out there and have some fun!

External link →
almost 7 years ago - /u/kulvard - Direct link

We're past the hardest part now. We finally have the database back up and fully functional. Our QA heroes are testing things atm to make sure everything survived the transition from healthy DB to dead DB to healthy DB again. Then we have a few additional steps to get everything fully back online and letting people in.

Will update soon - I'm hopeful we'll be able to open the floodgates in the very near future. Thanks so much for everyone sticking with us during this. I know this patch has been literally unplayable........

EDIT - Now it is *literally playable and it did not take as long as anticipated to get login queue drained*. Thanks again for your patience and passion.