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Hi, all!
Starting today with the release of v18.20, “Lifetime Return Requests” have become simply “Return Requests.” So what’s different?
In cases where you would like to return an item purchased with V-Bucks, you have three Return Requests. If you use one, it will refresh 365 days following the most recent Return Request that was refreshed (up to a maximum of 3 Return Requests). Only items purchased with V-Bucks within the last 30 days are eligible for refund. Consumable items — such as the Battle Pass, Battle Pass Levels, or Llamas — are not returnable.
Return Requests are available via the Account and Privacy menu. If you made a Return Request before the release of v18.20, you've received one additional Return Request with the update.
Thank you for playing Fortnite!