devtrackers.gg
We are investigating an issue causing some players to encounter a problem with game services and when attempting to log in. https://status.epicgames.com/
We should be in recovery now.
Quick summary is that deploying a fix for elf challenge reward not being granted exposed a latent bug in our profile migration code (the code that fixes up players).
This caused players to be kicked etc and triggered our waiting room.
We fixed the issue and deployed a new backend, however didn’t see recovery in login success.
This ended up due to “sticky session” configuration having been lost on our waiting room load balances when moving them to ALBs.
This meant that there was a 90% chance of having to requeue after hitting the front of the line. D’oh.
This should all be fixed now and we are seeing recovery in numbers / login throughout / waiting room / etc.