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External link →Hey u/RiftedAway! Your friend should reach out to player support https://www.epicgames.com/help/en-US/ to find out what is happening. Also, they may have the token on their account, maybe have them check for that. I hope it gets sorted for you!
What's "the token"?
It's a Battle Pass gift token. If they purchased the Battle Pass gift and it didn't send through to you it is possible they have the token still on their account. The best bet is they reach out to player support so it can be looked into it though