u/agebee:"Keep in mind that as of this moment, it is still our policy to not discuss results of moderation."
You do understand that's exactly why players say you're not doing anything to mitigate the problem, right? How does not giving feedback to the tickets help your playerbase to keep sending reports?
I mean, if we go through all the channels you decided are correct for this, make an account, collect data and send it to you to help the game, you won't even give feedback? If a report is good, tell the player he did it right. If a report is not good, tell him why. This will show us that you are actually doing something instead of an automated 'No WiTcH HuNtInG" message that is breaking instead of helping communication.
Also, not being able to reply directly to your post just helps the " Don't even bother trying to reach us" impression the community is having about how you deal with criticism.
Really, review your policies on communication to the players. Leaving people in the dark doesn't help anyone else than the cheaters and alters.