[2023] Black Lion Chest Fail

Hi all, I want to let you know that we are aware of this and are looking into it--I will give you an update as I am able.

Hi all, we did correct this in the latest game build, so once you update your game client it shouldn't be an issue any longer!

If you haven't yet, please reach out to our Customer Support team.

Good morning all, I looked into this as soon as I got in this morning. I'm very sorry, this was an oversight and those of you who were impacted by this bug should be receiving Golden Black Lion Chest Keys. If you haven't yet contacted our Customer Support team, please do. If you've already contacted them, they'll reach out via your ticket.