about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by runereader

"Where's Balthazar" story step stalls after destroying the first crystal.

Good Morning! Thank you for the report. We're aware of the issue and are working on a fix. In the meantime it's possible to leave the instance and come back in at a checkpoint not far from the step you got stalled on. We think the issue might have to do with Counter Magic and the Shards. I'd recommend killing it with your regular skills for now.

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by Poki-3

Edit: FIXED

The Mastery Insight in Fireheart Rise can't be used. It says that I already got it, but I didn't, so it might be sharing the ID with something else.

Hey Poki-3, Thank you for the report! We're aware of the issue and are working on a fix. :)

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by Ryzel0o0o

Going near the walls in the White Mantle Hideout caused me to fall through the floor and end up outside of the fort but unable to jump off the cliff or move past an invisible boxed area.

Hey Ryzel0o0o, thank you for reporting this! We'll look into the issue :)

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by zawias92

sooo

im in last instance, the big guy has dissapeared somewhere and im just being struck by lightnings for like..10 minutes? guess gotta reapeat it..

Hey zawias92, thank you for reporting this! We're aware of the issue and are looking into it. In the meantime, we feel it may be due to overactive amounts of Condi Damage before he starts pathing back. A work around right now would be to leave the instance and re enter (You'll be at a checkpoint so you won't lose much progress) and when that phase comes tune back the condi damage a bit. :)

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by dibblesdabbles646

Did white mantle keep instance with a party of people. However, nobody other then the instance owner received credit at the end. Happened twice (party of 4) and then we gave up and split up individually.

Hey dibblesdabbles646, thank you for reporting this! We're aware of the issue and are looking into it. In the meantime if you go in as a party again make sure that everyone has the "Find the entrance to the White Mantle Hideout" step complete. From there everyone should be able to enter the instance and progress together while getting credit. :)

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by Lovaa

Could we get some sort of information about the connection bug. It is keeping a lot of players locked out from all the new stuff and it is frustrating. I understand you most likely working on it, but last time i had this i waited at Lake Doric for hours and hours and would like to avoid that this time by at least get some word if this is a quick fix or something i should come back tomorrow for.

Hey Lovaa, we are indeed aware of the issue and are currently working towards a fix.If I may ask, do you have any DPS meters installed? Also, have you tried rebooting your computer and logging back in? Others have reported that the DPS meter can cause issues with client crashes and inability to log in. Along with that, other players have found that rebooting their PC has resolved connection issues.

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by maxt0r

Anyone else missing the new home instance node from the vendor in Siren's Landing.

Hey Maxt0r, thank you for reporting this. We are aware of the issue and are currently investigating it :)

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by ReLiFeD

and come back in at a checkpoint not far from the step you got stalled on

Wait, for how long has this checkpoint feature been a thing?

If my memory serves correctly we've been doing this since Episode 3.

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by Cixia

Did the Shining Blade instance with my husband. Not sure if it's a bug, but would be nice if each player could pick up all parts of the book. He got 8 pieces, and I got 2. I couldn't get what he had picked up, and he couldn't get what I had picked up.

Hey Cixia! Thank you for reporting this. We're aware of the issue and are working toward a fix. :) For now I'd recommend having each person do one at a time. This should help stop the books from hanging between interactions from people.

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by Rymayc

Precision Blade may or may not work at all. Completed it three times, twice I just died at 50, the last time I wanted to get 51, just to see whether it's just "more than 50" instead of "at least 50". http://imgur.com/a/hY2jX

Hey Rymayc, thank you for reporting this! If I may ask, were you the instance owner for these attempts? Also, did you die and restart from checkpoint at all during the fight?

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by chaklong

The "Precision Blade" achievement in One Path Ends isn't working properly. I've killed 50 White Mantle invaders twice, but still haven't been given the achievement, and the icon for eligibility on my buff bar disappears.

Hey Chaklong, thank you for reporting this! We're aware of the issue and working toward a fix. In the meantime, we feel this might be an issue with dying before Shadow gets away during the Henge of Denravi Fight. A work around is to not restart from checkpoint if you happen to go down. If you "restart from checkpoint" and continue the fight there is a chance the achievement won't be rewarded.

about 7 years ago - /u/ANet_Nick - Direct link

Originally posted by godsie

agree art critic achievement bugged for me done twice now destroying all statues not triggered ach dulfy seems to think that possibly the hotfix from last night has messed with the achievement - has anyone got it today since the hotfix last night was applied

Hey godsie, thank you for reporting this! We're aware of the issue and are looking into it. We think this might be an issue with the player dying in the instance before destroying all of the statues. I'd recommend running through the instance until the final fight and then, if you happen to have died, leave and re-enter the instance.

There's a checkpoint that will put you before the boss when you go back in so you won't need to worry about having to do it all over. From there, if you destroy all of the statues the only ones you'll need to deal with are in the boss room. Once you destroy those, you should be awarded the achievement! Let me know if you find that this doesn't work.