[2023] 27.6 Known Issues

Patch 27.6 is now live, bringing with it a bonanza of updates, like pre-purchase for our next, rootin’ tootin’ expansion: Showdown in the Badlands!

The following are some of the known issues we’re tracking this patch:

• [General] With the launch of Patch 27.6, some players were inadvertently shown a surprise planned for BlizzCon that we’re not ready to reveal yet. We’ll catch you up on all the details soon.
• [General] The team is aware of an error causing crashes in the tutorial. We’re working on a server-side hotfix to resolve the issue.
• [Hearthstone] Players have reported that moving pack piles while Mass Pack Opening can cause one big cluster of overlapping packs or other pack spacing issues. Leaving the pack opening screen and coming back seems to resolve this issue. We’re working on a more permanent bug fix for the next major patch. Until then, remember: if your pack stacks get whack, just evac and come back.
• [Hearthstone] Stonehill Defender was also buffed this patch, but was missed in the Patch Notes. It has been added to the (U.S.) English notes and will be added to the other languages soon.
• [Hearthstone] The Hallows End event is progressing too quickly. We plan to fix this in an upcoming hotfix.
• [Battlegrounds] Audacious Anchor has been temporarily removed from the minion pool.
• [Added 10/17] [Hearthstone] Nether Portal (created by Lakkari Sacrifice) has incorrect text. There was no functional change to the card and no change is intended. The text will be corrected in an upcoming patch.
• [Added 10/17] [General] Some mobile players are reporting difficulty entering the app after the latest update and getting error messages when they try. Uninstalling and reinstalling the app seems to resolve this issue.
• [Added 10/17] [Cosmetics] The team is aware that the Ulfar hero skin and Blood Queen Lanathel hero skins are missing voicelines in some languages. These are scheduled to be fixed in a future major update.
• [Added 10/18] [Battlegrounds] The cat was let out of the bag when the Feline Fortune Anomaly went live early. We’re temporarily disabling it again until its scheduled time to return.
• [Added 10/18] [Battlegrounds] We’ve seen reports of cards like Uther not working sometimes. It appears that the cause of this issue is the “Treasure Hoard” Anomalies. We’ve temporarily disabled all of them while we further investigate.
• [Added 10/19] [Battlegrounds] We’ve temporarily disabled the Anomalous Twin Anomaly because it was too evil and causing disconnects.
• [Resolved 10/27] [Shop] The team is aware that the regular pre-purchase bundle was priced incorrectly in the in-game shop for mobile players. That has been resolved. Players who paid the wrong amount have now received a grant of Runestones to fix the incorrect price paid.
• [Added 10/19] [Solo Content] The updates to Journey to Un’Goro cards has broken a Boomsday Puzzle solution. The team is getting back into the puzzle lab to investigate.
• [Resolved 10/31] [Drops] The team is aware that some players did not get their Showdown in the Badlands packs Twitch Drops from Community Day. The issue has been resolved and all players should get their drops going forward. Players who missed these drops have now received their two packs to make up for the drops.
• [Added 10/25] [Battlegrounds] Golden Octosari, Wrap God is not retaining the stats its Deathrattle gains in combat. The team is investig8ing.
• [Added 11/1] [Battlegrounds] The Valuation Inflation Anomaly has been temporarily banned while we investigate an issue causing performance issues.
• [Added 11/2] [Battlegrounds] The Anomalous Twin Anomaly also has been temporarily banned while we investigate an issue causing performance issues.

Related posts:
27.6.1 Patch Notes
27.6.2 Patch Notes

Hey there, sorry for the confusion. For mobile, it doesn’t work if you just long-tap the packs where they are. You need to first “grab” the pack and move it slightly off of where it is. Then it will start adding packs to the stack as you continue to hold. Then you can move it over to the pack opening area to open all of them.