almost 2 years ago - Kaeyoh-11482 - Direct link

Hello everyone,

Please follow this thread for information about known issues with Patch 23.6, which launched earlier today.

  • The Darkmoon Prize, Repeat Customer, has been temporarily disabled in Battlegrounds due to a bug.

  • [6/28, Resolved] A very small number of players incorrectly received a Golden Mercenary Portrait for Yogg-Saron, and/or Yogg-Saron as a Mercenary, after purchasing items that included a Random Legendary Portrait. A small hotfix was deployed to prevent this from happening further, however affected players will not lose the Mercenary or Portrait and will also receive a Random Legendary Portrait shortly after 24.0 goes live. (and Yogg-Saron will be available as a Mercenary soon!)

  • [7/7, Added] The team is aware that the “We DID Start the Fire” Achievement is not progressing.

  • [7/7, Added] Prince Renathal has been banned from the ongoing All-Star Squad Tavern Brawl. Players who already built Prince Renathal decks will need to build new decks in order to queue.

  • [7/15, Resolved] The team is tracking reports that a small number of players are not able to launch the game after the 23.6.2 update, or missing visuals in it. These issues impacted mostly Mac users and/or players with older devices. Some affected players reported that changing their quality settings to “low” was an effective workaround. The 7/15 Client Hotfix should resolve this issue for affected players.

  • [7/14 Added] Nozdormu day is back! But there are reports that the text of the daily quest is not appearing for all players. If you receive a “blank” daily, it’s Nozdormu in disguise! The quest can be completed normally: Play 3 games with Nozdormu the Eternal in your starting deck. Have fun out there, Nozdormu fans.

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  • [7/11 Update] Patch 23.6.2 will go live across the various platforms over the next few days. This patch is dedicated to deploying a behind-the-scenes update to the client that may lead to some immediate general performance improvements and will facilitate future improvements. There should be no notable player-facing changes in this patch.

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  • [7/14 Update] The team is in the process of releasing a hotfix client update that will fix an issue where a small number of players–mostly Mac users and/or players with older devices–were unable to open the client or were missing visuals after the 7/11 Update. Update to update: following reports that this fix caused issues for a different set of players, this fix has been temporarily rolled back while the issue is investigated.

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  • [7/15 Update] The team has addressed the issues with the 7/14 Update listed above and is now re-releasing the update to desktop clients.

We will update this thread throughout the patch period as we have more information to share.