Hey all, we wanted to let you know about some of the issues we’re tracking in 21.8:

  • We rolled out a hotfix today for players who disconnected on the “Choose a Faction” screen and were, as a result, were unable to choose a faction.
  • Cram Session shows the correct Spell Damage modifier, but then does not draw the correct amount of cards with some Spell Damage modifiers (such as Talented Arcanist). The fix for this bug has been entered into a future patch.
  • The Vanndar Hero Skin (from the Fractured in Alterac Valley pre-purchase) and Steel Guardian Malfurion (the new mecha-themed skin) are using the wrong hero power animations. The fix for these has been added into a future patch.
  • We have run a heal-up for players who were not fully fixed when the Vol’jin Mercenaries tasks were corrected last patch.
  • The Search function when building a deck using the Wild card pool on mobile can become locked into only showing all Wild cards, and not allowing more search terms to be added to the search. We are investigating this issue. The current workaround is to either leave the deckbuilding interface entirely and then return to the deck to do a new search; or convert the deck to Standard, clear the search field within the Standard interface, and then convert the deck back to Wild to continue building.
  • Golden cards from the Wild set Goblins versus Gnomes are uncraftable at this time. The fix for this bug has been entered into a future patch.
  • Players are unable to access the Collection Manager’s Hero Skin selection interface while in the Classic format, sometimes resulting in visual bugs and/or lock-ups. The fix for this bug has been entered into a future patch.
  • [Resolved 11/19] Aranna loses her Battlegrounds Armor when she transforms. The fix for this bug is slated for an upcoming hotfix.


11/19 Update:
We are in the process of rolling out a server-side hotfix that includes the following updates:

  • Fixes a bug that caused Aranna to lose her Battlegrounds Armor when she transforms.
  • Fixes a bug that caused Rush minions in Mercenaries to be able to attack again if their position shifts.
  • Fixes a bug that prevented Mind Thief from triggering Combo effects.
  • Reduces the Mercenaries turn limit to 30 Turns (Fighting Pit only). This is a temporary fix to address “stalemate” situations in the mode while a larger fix is being worked on for a future update.
  • Loosens Mercenaries matchmaking rules for extremely high-end players.
    Update: The Mercenaries turn limit was reduced to 30 turns, not 25 turns as initially stated here.

11/19 Update 2:
The team is aware of a bug causing crashes when starting Battlegrounds games. The team has isolated the issue and is working on solutions.

11/19 Update 3:

  • We have now reverted the bug fix to Aranna’s armor in Battlegrounds (so Aranna’s armor is bugged again), because it introduced the Battlegrounds crashes mentioned above. We will work on a better solution to the Aranna bug that we can safely implement at a later time.
  • Separately, we are aware of an issue where players on Android devices who update those devices are then unable to play. DO NOT DOWNLOAD THE VOLUNTARY UPDATE OFFERED RIGHT NOW OR YOU WILL BE BLOCKED FROM PLAYING ON THAT DEVICE UNTIL WE FIX THIS ISSUE. We are investigating that issue and the solution to it for people who were already affected.


11/20 Update:

We have resolved the issue with the bad update that was blocking Android devices. Affected users will need to install a new update to correct the issue. If the latest update is not showing, we have a suggested workaround: go to Google Play → open your profile icon in the top right → open “Manage apps & device” → select “Updates available” → select “Update All.” We believe that should cause the update to appear on your devices. Once you have updated, you should be able to play again without issue.

We will update this post with any other major known issues as we track them. Thank you.

Hey, thanks for the report. The team is looking into it now.

Turns out the fix for this one was fairly easy, so I’ll be adding it to the known issues and it should be resolved soon.

Drek’Thar pulls minions from your deck, so when your deck is empty it is correct for it not to summon anything.

The team is looking into these reports. Nothing has been shared because there is nothing yet to report back at this time.

Hey there. The devs looked it up and saw that Vanndar Stormpike is in your collection, initially claimed two days ago. You can find it by filtering your collection by Fractured in Alterac Valley.

No problem, glad it wasn’t a bigger problem. :+1:

When was the last time you noticed this? It was believed to be fixed several patches ago.

The max for ones you can farm has always been 4. The other two have always been special slots that are reserved for the daily task and the story task. No change was made here–you probably just finished the story tasks.

Yes, you should be able to play Drek’Thar–likely not get anything, because you run Shudderwock and other things that cost more than 4–and then play Shudderwock and pull something based on Shudderwock’s mana cost.

Known and being worked on right now.

The issue was fixed some hours ago, so you should be good now if you didn’t already notice. You just need to update once more.

Yes, as listed above, a fix is coming in a future patch.

As stated in the post, the fix is coming in a future patch.