about 1 month ago - Team17_Assist - Direct link
Hey Ada,

Thank you for sharing that with us.

Firstly, let's check that your AMD drivers are up to date:
  1. Go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
  2. Install ‘AMD Driver Autodetect’ application.
  3. Select yes on to allow the application to run if the prompt appears.
  4. Select ‘Download Now’ and follow the steps to install the driver.
  5. Restart your computer, if necessary after the installation of drivers.
Secondly, let's make sure that your computer is not attempting to run the game via your Intel integrated graphics card, rather than your dedicated AMD Radeon RX 6700 XT graphics card.

To run the game through your dedicated graphics card, you may need to refer to your graphics card manufacturer's documents. If you are still unsure of how to do this, please contact the manufacturer of your graphics card directly.

We are unable to directly offer you instructions on how to do this. However, if you are connected to the internet, you may find the following useful:
  1. Right-click your desktop, and select Catalyst Control Center.
  2. From the Power drop-down menu, select Switchable Graphics.
  3. Click Browse and navigate to select the program.
  4. Click Power Saving or High Performance to select the graphics card to use for that specific application.
Then test if the issue continues.

Get back to us when you can!

Regards,
Team17 Support
30 days ago - Team17_Assist - Direct link
Hi Ada,

Thanks for tyring those steps for us.

We can see some application and program crashes, can you please disable or if that doesn't work uninstall the application pertaining to logi_lamparray_service.exe?

Then, to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:
  1. Open the Windows Start Menu
  2. Type “cmd”
  3. Right-click on Command Prompt > Run as administrator
  4. Type “sfc /scannow” without the quotes
  5. Press Enter
  6. If the process has revealed/resolved any issues, please attempt to run the game again
We can also see from your DxDiag that you have quite a few Windows errors appearing including a LiveKernelEvent with error code 141 - this is usually indicative of some issues caused by your graphics drivers or RAM.

We would recommend running a memory test check. You can find a few options on how to do this in the following guide[www.howtogeek.com] though we strongly recommend using MemTest86 for a comprehensive scan of your RAM: https://www.memtest86.com/

• Please note that MemTest86 can take a while to complete its full scan - the timing is dependent on how much RAM you have on your system.

If you find the issue persists following this or the MemTest didn't highlight any issues with your memory, can you please perform a clean install of your graphics drivers? For steps on how to do this, please see the following article:
Using DDU to perform a Clean Install of your Graphics Drivers[team17.helpshift.com]

Get back to us when you can!

Regards,
Team17 Support