about 2 months ago - Team17_Assist - Direct link
Hello,

We're sorry to hear you're having this issue with disconnections!

Can you please go through our dedicated help article[team17.helpshift.com] on this issue and try any steps you have not yet tried to see if they help at all?

Get back to us when you can with any outcome!

Regards,
Team17 Support
about 2 months ago - Team17_Assist - Direct link
Hey there,

Thanks for confirming that for us.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
  1. What country are you currently living in?
  2. Steam Download Region (Steam Settings, Downloads)
  3. What is your internet speed? Internet Speed Test[www.speedtest.net]
  4. Are you using a VPN?
  5. What is your NAT set to?
We look forward to hearing back from you.

Regards,
Team17 Support