5 months
ago -
Team17_Assist
-
Direct link
Hi all,
We're sorry to hear you're having this issue - we've moved the thread to the report a problem thread so that we can help further.
Can you please all try the following steps:
Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
Regards,
Team17 Support
We're sorry to hear you're having this issue - we've moved the thread to the report a problem thread so that we can help further.
Can you please all try the following steps:
Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
- Right-click the game in your library
- Go to 'Properties'
- Go to the local files tab
- Click 'Verify integrity of game files...'
- Hold down the Windows Key and press R
- The Run dialog should appear. Type dxdiag in the available text field.
- Click OK
- Click Save All Information
- Set the Save as type to Text File (*.txt)
- Save the file DxDiag.txt to your Desktop so it is easy to find.
- Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
- Copy the link to your post and paste in your reply
Regards,
Team17 Support