about 1 year
ago -
Team17_Assist
-
Direct link
Hey kakarot.lg,
We're sorry to hear you're having this issue.
Could you please first send us a screenshot of the error you receive?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
Then,so that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:
Get back to us when you can.
Regards,
Team17 Support
We're sorry to hear you're having this issue.
Could you please first send us a screenshot of the error you receive?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
- Go to Steam -> Settings.
- Click the In-Game tab.
- Check "Enable Steam Overlay while in-game"
- Go to Library.
- Right-click on the game title and select Properties.
- Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
Then,so that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:
- Hold down the Windows Key and press R
- The Run dialog should appear. Type dxdiag in the available text field.
- Click OK
- Click Save All Information
- Set the Save as type to Text File (*.txt)
- Save the file DxDiag.txt to your Desktop so it is easy to find.
- Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
- Copy the link to your post and paste in your reply
Get back to us when you can.
Regards,
Team17 Support