about 1 month ago - Team17_Service - Direct link
Hey 魔法少女技安,

We're sorry to see you're experiencing some issues with your class levels in Hell Let Loose.

Usually, this happens when there is a disconnection with your Steam client or the servers - we find players who experience this disconnect often get their progress back when they next close out the game and log back in.

Some players have found that their progress was restored after logging back in and playing a couple of matches first.

Luckily, all progress made in Hell Let Loose is stored server side so your progress will still be there and you won't have lost anything.

Please do let us know if you are still having this issue after playing some matches when logging back in and if so we can investigate this further :)

Regards,
Team17 Support