7 months ago - Team17_Assist - Direct link
Hey << Karchovy >>,

We're sorry to hear you're having this issue with performance.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 
  1. Hold down the Windows Key and press R 
  2. The Run dialog should appear. Type dxdiag in the available text field. 
  3. Click OK 
  4. Click Save All Information 
  5. Set the Save as type to Text File (*.txt) 
  6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
  7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
  8. Copy the link to your post and paste in your reply
Alternatively, you can send us an email with this information here[team17.helpshift.com] and we will be happy to help!

We look forward to hearing from you!

Regards,
Team17 Support