MOVED: Connection issues to HLL?

Hi both,

We're sorry to hear you're having this issue with connection.

RageyPoo -

Can you please confirm for us what error message you receive when this happens?

Can you both also please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

We look forward to hearing back from you.

Regards,
Team17 Support

Hi all,

Thanks for getting in touch with us.

Unfortunately, there are many players in-game currently who are not experiencing any connection issues, which is why we request the above steps be followed.

If you have not followed the steps provided yet, please do so to see if they help at all and share the requested information with us should the article not help.

We look forward to hearing from you.

Regards,
Team17 Support

Hi all,

Can you please all try the steps in the following connection based articles as these may help to resolve the issue:

Article 1[team17.helpshift.com]
Article 2[team17.helpshift.com]
Article 3[team17.helpshift.com]

Get back to us when you can.

Regards,
Team17 Support