about 1 year ago - Team17_Assist - Direct link
Hey SolidGround,

We're sorry to hear you're having this issue with connection.
We've moved your thread to report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
  1. What country are you currently living in?
  2. Steam Download Region (Steam Settings, Downloads)
  3. What is your internet speed? Internet Speed Test[www.speedtest.net]
  4. Are you using a VPN?
  5. What is your NAT set to?
We look forward to hearing back from you.

Regards,
Team17 Support
9 months ago - Team17_Service - Direct link
Hey Syrix,

Thanks for getting in touch with us - sorry to see you're experiencing some issues with a network error in Hell Let Loose.

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
  • What country are you currently living in?
  • Steam Download Region (Steam Settings, Downloads)
  • What is your internet speed? You can find this here: https://www.speedtest.net/
  • Are you using a VPN?
  • What is your NAT set to?
Can we also suggest checking your anti-virus/firewall/Windows Defender is not blocking the game in any way as mentioned by @TheWishbone?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support