[2022] Download and Patch speed

Please do raise a steam support ticket relating to download and install issues. Many users have reported issues with steam download and verification of download speeds. We upload the files to steam, and they provision them via their content delivery servers. Unfortunately, we have no control over how this occurs. We do have many users report issues with how updates occur, including in our other product, which appears to have started just over a year ago when Valve made some changes to how downloads are applied.

By raising a support ticket with Steam, they might be able to diagnose the specific issues that are causing downloads to be a problem for some users, and it can be very frustrating with some having to resort to refunding the game. It also makes us extra cautious to apply hotfixes, which is challenging because sometimes we really need to get a fix out.