16 days ago - rocket2guns - Direct link
Originally posted by Shawn: just refund and rebuy
Yep absolutely do this. Unfortunately the sale ran out and we had to wait for it to be re-added, it wasn't something we could directly do we had to wait for valve to action it. You can refund and rebuy with no problems at all - and still refund at any time during the preorder period as well no matter how long you play the beta.
15 days ago - rocket2guns - Direct link
Originally posted by SKnAVEN: They respond: Hello!
...
Perhaps I mention pricing in my refund request...I went ahead and again asked for just a refund on the preorder (zero hours played w/in 2 weeks purchased) and not to offer me the difference - just full refund.

Yes sadly I think in trying to do the "right" thing your refund got trapped! if you just refund it, you can always rebuy it at the discounted price. If you have any issues with that, please post here and I can contact you directly to follow up.

You should be able to refund (and rebuy!) at the discounted price.

Again - sorry for the mixup with the discounts. It skipped our minds at the time and therefore there was a delay getting it applied - with no way for us to retroactively apply it. Hopefully it didn't affect too many people.
15 days ago - rocket2guns - Direct link
Originally posted by SKnAVEN: It was refunded after another request! Thank you again.
That's great - and remember you can refund at any time during the preorder, no matter how long you have played the beta. And once the game releases, your playtime will be zero so you can get two hours of playtime then as well to see if you like it, and it runs well.