Hello there,
This is a known bug/issue and we are working to determine the root cause. While most players are able to login after some time has passed - we will continue to work on a solution.
Thank you for your patience
Thank you so much for the suggested fix and posting it here! While we will continue to look for a solution to the root cause, this is valuable information.
Hello there, I am truly sorry you are not able to log in and experience Last Epoch. Rest assure that if this problem persists past the 2 hours and you would like still like a refund - we will honor your request. This is on us. We are working on a solution right now but do not have a prediction as to when it will be ready.
Once you verified your email - you were able to log in immediately?
Thank you for the information! Did you also verify your email address before or after logging out of all sessions by chance?
We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.
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