[2021] Game Freezes and Crashes when clicking the "play" button

Hi folks.

I’m sorry about the crashing issues. This is a rare problem compared to the number of people playing the game, but that isn’t really a consolation.

Generally, if the game started crashing after a hotfix, repairing the game is likely to solve it.

If repairing the game doesn’t help, please provide all the information listed in this support article inside a .zip so we can investigate, even if others have. Log files can often help us determine the exact nature of the problem - there can be different causes that appear to have the same symptoms.

If you’d like, you can contact support rather than posting on the forum.

@Lepik The top of your error.log file says nvwgf2umx.dll caused an Access Violation (0xc0000005).

This dll is provided via nvidia’s drivers for your graphics card, therefore I’d recommend performing a clean install of the latest drivers via DDU. This fixed the problem for another person that had the same error.

Thanks, I’ve had a look at your thread. Unfortunately we’ll have to investigate further for your case.

I certainly see your point that the crash logs point to a file that’s specific to the game; what’s difficult is determining why there’s a problem on some computers and not others, especially since this problem is not occurring for any of our team members.