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Hi there!
Today a member of the community posted here on r/LastEpoch to share their concerns regarding in-game moderation - which is, of course, fine. Regretfully, the post also included screenshots of in-game chat to 'name and shame' individual people - which is not.
As we had to action the thread for a rules violation, I am creating this thread so that the community has a place to openly discuss our policies, the moderation of our in-game chat, and the current process of how people bring inappropriate behaviour to our attention.
Last Epoch's CCU has recently been growing exposively, and one area in which we need to improve is creating better ways for people to report inappropriate comments, names, and other issues to us. Currently this has to be done out of game, through our support site, which is not a great experience & definitely stifles the number of reports we receive.
We're actively working on implementing support for reporting people in-game, so that you can right-click on a user's message in chat and choose from the options Harassment, Inappropriate Name, Offensive Language, or Spam. This will send a report to us without you needing to leave the game client, and will result in a much greater proportion of objectionable behaviour coming to our attention and being handled appropriately. We hope to make this available in our next content patch, or perhaps even earlier.
When this functionality has been implemented, it will remain possible to report the conduct of fellow community members through our support site, should you wish to, for any reason. Please understand that we will not be able to inform of you what precise action has been taken, but we will be able to acknowledge your report and confirm either that it has been investigated or that we have escalated it to another member of our team. While I'm speaking of our support site, we also aim to replace it entirely within the next two months: new features will include being able to log in & view both current and old support tickets, dynamic contact forms which make clear which information we need in a variety of cases, and the ability to submit multiple files at once without zipping them.
We welcome all honest feedback - be it the most complimentary of praise, the most scathing of criticism, or somewhere between the two extremes. We do ask, however, that you avoid naming specific individual community members when discussing moderation.
Thank you for your passion, as always!
John Sweeney
Eleventh Hour Games
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