[2020] Troubleshooting Connectivity Issues

Troubleshooting

The precise steps needed to troubleshoot these issues varies from one Operating System to the next. As a result, some of the steps listed below may not be applicable to all users.

If an error message is being displayed, search for a related support article here.

• Closing and reopening the Launcher
• Performing a Power Cycle
• Clearing Your DNS Cache
• Performing a Clean Boot (Windows-only)
• Steam Account Linking
  • While this won’t fix the issue, it allows you to workaround it by instead downloading Last Epoch through Steam. This does not necessitate buying the game again.

Getting Assistance

If you would like assistance resolving an issue, please either create a new thread in this forum section, or contact us directly. When doing so, please be sure to include the following;

• A description of the issue
• Any error messages being shown
• The Launcher’s Log Files
• Any troubleshooting you’ve already performed