Please let us report players in global

We care about the health of in game chat. I can point to the fact that we’re using an auto-moderation system that we’ve been tuning for a year that is quite costly compared to other options as proof (it’s far more than just a blocked list of words). If we’re seeing chat have off-topic dialogue that is extreme like this I’ll make sure we invest the resources into creating more moderation tools though like right click to report and keep team members active in muting, banning, warning, etc.

Also, re: gold sellers. This is one of the major things I was considering when thinking about the monetization model. Admittedly I think if we were free to play with some pay for convenience we’d be generating slightly more revenue for the studio. However, for gold sellers we can ban their accounts and they’re forced to make a choice - stop or pay for the game again and make a new account. I suspect after enough remaking accounts and having to pay this game cost again this won’t be lucrative enough for them to continue. We’ve already banned a ton of them.

The moderation system is an industry leading tool that contains probably millions of words. We commonly go through and adjust what it has moderated for future cases as with tolerance thresholds it gets a ton right but some it’s still too conservative on - like the case you just stated.

It moderates quite a lot we don’t immediately understand… then we bring up urban dictionary and get taught how creative people are and it makes us appreciate the tool even more. Lol

It has to be a pretty serious offense for a ban, like selling gold and spamming it in chat. Being helpful in chat I can assure you will not lead to an account ban

If you were to see the volume that automoderation picks up that is accurate I think you’d be swayed to agree that it’s beneficial. The volume of what would need to be moderated vs the size of our team is incongruent. Then there’s also the fact that it’s immediate, whereas moderation is inherently slow due to human response time. We’ll be bringing in more assistance there but even quadrupling our moderation folks wouldn’t be enough.

I think that’s makes good sense 👍 thank you for taking the time to give your feedback