[2022] Bought Ardent Lord pack almost a year ago and never received physical items

Hello,
I understand how frustrating it can be to experience these kinds of things, and we certainly do apologize for the delays we’ve had with physical goods shipping over the last couple of years. Unfortunately, with certain world events, physical goods have been a bit more difficult to deliver on for a company our size that doesn’t specialize in physical goods.

However, we don’t by any means intend to use this as an excuse. We are working as hard as we can to get physical goods out to all who are owed, and have also been working on acquiring a new physical goods system to avoid these kinds of issues in the future. All of this has been made possible because of supporters like you.

Again, we understand your frustration, and we are working on getting these items out to everyone who has purchased packs that include them and have not yet received them, including yourself. We always want to be as close to our community as possible, and as reliable for our community as possible, and for these delays, we sincerely apologize.

We understand a support ticket was already completed. Please check your email, as we will be having a support agent reach out to you to verify shipping information.

NukedGypsy,

I want to first and foremost apologize. It is never our intention that this situation would happen, and we can definitely understand how frustrating it has been.

As a part of that apology we are going to do what we can to make it right, in addition to getting you a refund. Because you purchased the game more than a year ago, the payment system we use does not allow us to use the refund option within their payment processor. However, we are going to send you a full refund, so please be on the lookout for that.

Second, we are really sorry about the physical goods. I can understand it being frustrating seeing others with those items, but I can assure your order is still in process. Again however, because we want to make things right, we are going to continue to send the items to you, and you may retain all of the Ardent Lord digital items as well. This includes the game and all the extra items.

If this situation has been so frustrating that you don’t want the items, we completely understand. Feel free to donate them to a local gamer or friend.

Again, we apologize for the headache, but hopefully you can understand we will do our best when we have failed.

Kind regards,