I want to first and foremost apologize. It is never our intention that this situation would happen, and we can definitely understand how frustrating it has been.
As a part of that apology we are going to do what we can to make it right, in addition to getting you a refund. Because you purchased the game more than a year ago, the payment system we use does not allow us to use the refund option within their payment processor. However, we are going to send you a full refund, so please be on the lookout for that.
Second, we are really sorry about the physical goods. I can understand it being frustrating seeing others with those items, but I can assure your order is still in process. Again however, because we want to make things right, we are going to continue to send the items to you, and you may retain all of the Ardent Lord digital items as well. This includes the game and all the extra items.
If this situation has been so frustrating that you d...Read more