Thanks for the ping.
We are currently looking into this but, we have found that this issue could be due to Egypt’s restrictions on certain websites and servers. We had this issue with other players and found that the best resolution was for them to ask their ISP to manually unblock Last Epoch.
Greetings Travelers!
It’s that time of year again when we reveal some of the behind the screens fun things we’ve been working on! Our team has been working incredibly hard this past year and part of that work involves some mandatory fun. Through it all, our team has had the support of their families and pets to get them through to where we are now. That’s why we are happy to present to you the latest addition to the world of Eterra.
May I present to you, Puppy Love!
Puppy Love will not only buff your minions’ Damage and Health, but will also g...
Read moreHi there,
I’m really sorry, however, it isn’t possible for us to retrieve save data stored locally if it is lost or becomes corrupted. The game does utilize Steam’s Cloud Save function. While we can make no promises, you may wish to try retrieving the saved files there.
Such problems won’t occur for server-side multiplayer characters, which will be implemented in Patch 0.9.
I know how much this may discourage you from playing the game, and I truly am very sorry that it has happened to you.
Kind regards,
Hi there,
First, thank you for your interest in continuing to support us, it truly means a lot to us.
Currently our only “upgrade” option for purchases made on our webstore functions as follows:
Purchase the Supporter Pack you would like to have at full price and send us a support ticket (just like this one) letting us know you have purchased the upgrade. Once we have confirmed the purchase, we will refund the original purchase back to you. This process will not effect any data or progress you may have already made and you will be free to continue playing immediately.
Unfortunately, this process does not work for players who have purchased the game through Steam as we do not have the capability to refund a Steam purchase.
Thank you again,
-Wick
Hi there,
We apologize for the delay. I have taken a look at your account and found the missing items. Those that are currently available have been granted. There are several that are currently unavailable as they have not yet been released. You should be receiving a support ticket shortly to explain this more thoroughly.
-Wick
NukedGypsy,
I want to first and foremost apologize. It is never our intention that this situation would happen, and we can definitely understand how frustrating it has been.
As a part of that apology we are going to do what we can to make it right, in addition to getting you a refund. Because you purchased the game more than a year ago, the payment system we use does not allow us to use the refund option within their payment processor. However, we are going to send you a full refund, so please be on the lookout for that.
Second, we are really sorry about the physical goods. I can understand it being frustrating seeing others with those items, but I can assure your order is still in process. Again however, because we want to make things right, we are going to continue to send the items to you, and you may retain all of the Ardent Lord digital items as well. This includes the game and all the extra items.
If this situation has been so frustrating that you d...
Read moreHello,
I understand how frustrating it can be to experience these kinds of things, and we certainly do apologize for the delays we’ve had with physical goods shipping over the last couple of years. Unfortunately, with certain world events, physical goods have been a bit more difficult to deliver on for a company our size that doesn’t specialize in physical goods.
However, we don’t by any means intend to use this as an excuse. We are working as hard as we can to get physical goods out to all who are owed, and have also been working on acquiring a new physical goods system to avoid these kinds of issues in the future. All of this has been made possible because of supporters like you.
Again, we understand your frustration, and we are working on getting these items out to everyone who has purchased packs that include them and have not yet received them, including yourself. We always want to be as close to our community as possible, and as reliable for our community as...
Read moreToday is a wonderful day to be a part of this community! We have been sitting on this secret for a very long time. We have done our best to keep quiet until the perfect moment, but we couldn’t help dropping hints over the years. If you missed them, don’t worry. We’ve added the secrets here so you don’t have to go off hunting for them.
Since the beginning, we have been trying to clue you in on this secret but, no one ever commented on their theories when we did. Because of this we worried no one had noticed.
These hints have been around for years, but now it is time to be as blunt as we can be.
... Read moreHello Travelers!
It has been a long road behind the scenes here in the Last Epoch dev world. From our animation team’s phenomenal dedication to our art team’s inspiring vision, we have all worked so hard to provide you with some of the best visuals we can produce. Your feedback has been exceedingly helpful through this process and has helped us shape the game into what it is today, but we still have a lot of work ahead of us. We know how much you enjoy seeing new character models and armor sets as we develop them. That is why, today, we want to put a little of that creative power into your hands.
Below you will find the first ever, Cosplay Build Guide! We here at EHG want to see your creative skills put to the test. We hope that by putting this guide in your hands, you will have the chance to take your creativity and crafting skills to the next level.
Hello Traveler! With the release of Patch 0.8.4 and the Druid Overhaul, we’d like to hear your feedback! For this feedback, we have a quick poll.
Which transformation have you had the most fun with?
0 voters
Please feel free to let us know in the comments what it is that makes up your favorite build!
Hi there,
I’m really sorry you had to experience this. Should you ever experience this, send us a Support Ticket and we will investigate the issue immediately.
Kind regards,
Hi there,
Due to the sensitive nature of your situation, could you please send us a support ticket so we can find a solution.
Kind regards,
Hi there,
If you would like to gift a copy of the game, send us a support ticket so we can help you find a solution that best suits you.
Kind regards
Hi there,
I’m really sorry to hear this has happened.
Since the game utilizes local save data, we won’t be able to retrieve characters, stash, or other saved content if the files become corrupted or missing. The game does use Steam’s Cloud Save function, so you may be able to retrieve the files this way.
We know this may discourage you from playing but we would like to let you know that this will not be an issue with Multiplayer characters after patch 0.9.
Kind regards,
-Wick
Hi there,
Unfortunately, we do not have any way to upgrade steam purchases at this time.
We apologize for the inconvenience.
Kind regards,
Hi there,
Could you please submit a Support Ticket so our team can better assist with this issue?
Kind regards,
-Wick
Hi there,
I’m sorry to hear this has happened.
Have your save files been saved on the Steam Cloud?
Unfortunately due to the nature of client based save files, we cannot recover files once they have been lost or corrupted. This will not be the case once we switch to Server-Side save files for multiplayer in patch 0.9, which is set to release later this year.
My deepest apologies,
-Wick
Hi there,
I’m sorry to hear this has happened.
Have your save files been saved on the Steam Cloud?
Unfortunately due to the nature of client based save files, we cannot recover files once they have been lost or corrupted. This will not be the case once we switch to Server-Side save files for multiplayer in patch 0.9, which is set to release later this year.
My deepest apologies,
-Wick
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