[2020] Game refuses to launch on steam version

Sorry to hear this!

Could you please either upload your system information as an attachment to a forum post, or use the Contact Us link on that support article to send it to us directly?

Indeed we did, thanks.

Could I further ask for a log file (if one exists) and a DxDiag? Apologies for the inconvenience.

• https://support.lastepochgame.com/article/39-the-games-log-file
• https://support.lastepochgame.com/article/38-using-the-microsoft-directx-diagnostic-tool