about 2 months ago - EHG_Kain - Direct link

Hello Travelers,

We are aware of a current service outage and are working with our service providers to restore service as soon as possible. We will be back to update within the next hour and apologize for this interruption.

Latest Update

Update 2024-07-19T04:59:00Z

We are starting to re-open servers. Please be aware there may be some initial turbulence as the gates open and more servers start to become available. Thank you very much for your patience through this outage, and we will be continuing to monitor stability as players populate the servers.

Previous Updates

Update 2024-07-19T04:28:00Z

Tests are currently looking mostly positive. We’re seeing some latency on requests as things come back online, and are continuing tests to ensure a level of stability we’re happy with before re-enabling services. We will be back again within the next hour with any status updates.

Update 2024-07-19T03:27:00Z

We are starting to see some services restored, and are beginning testing of services before bringing servers back online. We will keep everyone updated within the hour on the outlook of the tests. Thank you all once again for your patience, and we hope to be able to restore service soon.

Update 2024-07-19T02:27:00Z

We are continuing to work with our partners on restoring services to players. We are currently hopeful to start seeing movement on services within the next hour, and will keep everyone updated as the status develops. Thank you for your continued patience and we will have our next update within the next hour.

Update 2024-07-19T01:27:00Z:

Our team is continuing to work on potential options to restore service to as many players as possible. We will have an update as soon as we have more information regarding any start of availability, and will check in again within the next hour concerning progress with partners on restoring service from the outage.

Update 2024-07-19T00:27:00Z

The team is currently investigating options to bring services back online for as many players as we can. We are still working with our providers to bring services back online for all players. Thank you for your patience, and we’ll be back with another update within the next hour.

Update 2024-07-18T23:29:00Z

We have discovered an outage within our servers for character data. As this can result in character data not saving during the outage, we are temporarily taking servers offline until we can restore the character servers to prevent potential signifigant rollbacks. Existing characters and data are not lost. We apologize for the inconvenience and will keep you updated within the hour on the status of the resolution.