UPDATE AT END OF POST
Hi,
Posting here as maybe someone has some insight for me.
I was playing regularly, took a couple days off, and when I tried to log in again i was not able to. It said my account was permanently suspended. This was a couple weeks ago.
I sent a ticket and got a reply saying I was banned for real money transactions. I explained that I never engaged in real money transactions of any kind. But I was just sent the same message again (that I was banned for real money transactions). I replied again but never heard anything back.
I have never paid money for anything in the game, never tried to buy anything, never tried to sell anything. I had 3 characters, none of whom were part of the merchants guild. Ive never even played with a other person online except once months ago when someone helped me kill Lagon for the first time.
I was really enjoying this game and would love to play again. I was even going to repurchase the game. But if I have no idea why my account was permanently suspended, I am worried it will happen again.
Does anyone have any ideas of what could have happened? Not sure what else to do.
Thank you.
EDIT: I have been unbanned.
See ekimarcher's comment below:
ChewSahYouSirName has been cleared of all charges and found not-guilty! They have been unbanned. Big apology to ChewSahYouSirName and we have updated our procedure to avoid this from happening again.
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