Original Post — Direct link

UPDATE AT END OF POST

Hi,

Posting here as maybe someone has some insight for me.

I was playing regularly, took a couple days off, and when I tried to log in again i was not able to. It said my account was permanently suspended. This was a couple weeks ago.

I sent a ticket and got a reply saying I was banned for real money transactions. I explained that I never engaged in real money transactions of any kind. But I was just sent the same message again (that I was banned for real money transactions). I replied again but never heard anything back.

I have never paid money for anything in the game, never tried to buy anything, never tried to sell anything. I had 3 characters, none of whom were part of the merchants guild. Ive never even played with a other person online except once months ago when someone helped me kill Lagon for the first time.

I was really enjoying this game and would love to play again. I was even going to repurchase the game. But if I have no idea why my account was permanently suspended, I am worried it will happen again.

Does anyone have any ideas of what could have happened? Not sure what else to do.

Thank you.

EDIT: I have been unbanned.

See ekimarcher's comment below:

ChewSahYouSirName has been cleared of all charges and found not-guilty! They have been unbanned. Big apology to ChewSahYouSirName and we have updated our procedure to avoid this from happening again.

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18 days ago - /u/ekimarcher - Direct link

Originally posted by SmileyRIP

Yeah I would give that a shot, you still purchased the game so hope you can still play it that way.

You can, it just bans you from online. Full offline mode doesn't go to the net so it can't check to see if they are banned or not. Also banning someone from offline is silly.

18 days ago - /u/ekimarcher - Direct link

Update: ChewSahYouSirName has been unbanned. We are very sorry that this happened and we have updated our procedures.

I've seen people here suggesting that it is because you just played in a party with someone. We don't ban people for that.

I'm not going to go into the criteria by which we ban people because it gives insight to bad actors looking to evade detection.

I've seen a lot of claims of innocence and so far 100% I've looked into were so crazy obviously guilty. Like hard evidence multiple ways obvious. I don't say this to discourage you but more to give a little insight into the mentality of the audience you are appealing to. Someone who has just had to waste their time investigating someone who knows exactly what they did over and over.

Now, I don't which to suggest that our methods are infallible. I do think this would be our first actual false positive if it is though. So, if you can truly say to yourself that you didn't do any RMT (including paying for boosting), and you didn't use any exploits, I want to encourage you to keep digging. I know first hand it can be frustrating to be banned for something you didn't do. (Yes discord, I can type that fast, no it's not impossible for a human thank you very much)

I'll make a deal with Reddit, I'll investigate claims like these until one fails. So, if you're confident and think you can start a streak, DM me your LE account name or your steam account or steam ID or email even. Basically just anything uniquely identifying that is connected to your LE account and I'll see what I can do for you.

Edit: They have given me permission to share the results when I have them. No promises on speed, we have a lot going on today.

Edit 2: Well that was fast. ChewSahYouSirName has been cleared of all charges and found not-guilty! They have been unbanned. Big apology to ChewSahYouSirName and we have updated our procedure to avoid this from happening again.

18 days ago - /u/ekimarcher - Direct link

Originally posted by LaVache84

Please tell us what they really did when you find out. I laugh so hard every time.

I have a feeling that might violate some privacy rules somewhere so I'm probably not going to do that, sorry.

18 days ago - /u/ekimarcher - Direct link

Originally posted by OneTonneTaco

Surely a single winking face emoji would be good enough to let us know he was in fact banned with cause 🤣

I'll think about it, no DM yet, they might be asleep so this thread might die before we get this looked at.

17 days ago - /u/EHG_Kain - Direct link

Originally posted by science_and_beer

Reddit account names linked to video game ban status aren’t protected information anywhere in the United States, at least. 

It's against our own code of conduct. Publicly discussing moderation action against an individual can often lead to that individual being harassed.

17 days ago - /u/ekimarcher - Direct link

Originally posted by zulumoner

7h later. Did you at least got a dm until now?

Nothing yet but they might not use Reddit every day.

17 days ago - /u/ekimarcher - Direct link

Originally posted by ChewSahYouSirName

I appreciate you looking into this, despite the many false claims of innocence you end up dealing with. And thank you for hearing me out.

I'm glad it worked out for you. It's really unfortunate that it happened in the first place.

16 days ago - /u/ekimarcher - Direct link

Originally posted by Caspid

How fast do you type?

Not that fast really, I was copy/pasting stuff but because I was alt-tabbing to another document to get different things each time, it looked like I was "typing" but only a bot could possibly do it that fast. It did eventually get sorted actually. Years later I managed to talk to the right person and got my account back.