[2019] Your account is not authorized to access the beta

Hi there,

No apology necessary! We’re always happy to help.

I believe this is likely a case of you having registered multiple Last Epoch accounts and used different accounts when posting on the forum and playing the game.

You’ve been an active participant on our forum - and whenever I see someone active on the forum with no supporter badge, I check to see whether they are entitled to one in case the automated badge assignment failed for whatever reason. I can remember looking into this previously and not seeing any purchases associated with that account.

A member of our team has responded to your two support tickets. I’d suggest following up with us there, due to account-related discussions often needing to include sensitive information.

Looks like I was right.

I’ll mark the above post as a solution.

Hello,

Unfortunately, as a small team we are not always able to respond to e-mails 7 days a week.

A member of our team has since responded to your latest e-mail.

This issue has since been resolved via e-mail.

Closing thread.