[2021] Racist Chat Mods

Thank you for your concern. While we do have moderators monitoring chat in realtime, we cannot guarantee that all bad behavior in chat is caught. Anyone can report inappropriate chat messages via our support site, and we will take swift action. We take these matters seriously, and are actively working on developing additional moderation solutions such as in-game chat reporting.

Likewise, anyone is welcome to appeal a moderation decision via our support site. Your appeal will not be reviewed by the person who originally moderated you. I can also confirm that we do not have a policy of banning people for criticizing our business practices. If this has indeed happened we will seriously investigate the matter.

We have not received any notice of these particular circumstances before now.