Hi there, I’m sorry to have to tell you but we can’t do anything to get your items back for you. Something must have gone wrong with the loading process when the stash was opened. We are in the process of changing that process to make it more stable.
There are two things happening here. We had a problem with stash loading happening and being interrupted part way causing the loading to stop. This one should be fixed as the loading happens earlier and can’t be interrupted as easily.
The second thing is that if an item in the stash is bugged, it can cause the stash loading to break. Unfortunately, this is caused by something that happens long before the loading process. It happens in the previous play session. When a new play session starts, the logs are overwritten. This means we can’t get a good read on the real problem because the logs don’t actually go back far enough to see the actual cause of the problem.
Rest assured, it is a priority and we make changes to the item systems every patch. I’ll be taking another look at it this week to see what we can do.
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