[2022] Reminder to you that you still haven't sent my refund

Hello there!

Our records show that we issued a refund on May 17th at 9:02 AM Central which is why your previous thread was marked as solved. If you would like the refund receipt please submit a support ticket to support.lastepoch.com and we can provide you the PDF as we can not share that information here on the forums.

Thank you and I hope you have a wonderful day!

-Aluxaeterna

Hey there!

I understand your frustration and I do apologize that your experience is not what we strive to provide to our players. I can provide an update here but I would like to iterate that we cannot share specific details on the forums and ask that you submit a support ticket to discuss further.

• Your digital items have been delivered
• Your physical items have been shipped
• We have also issued a full refund back in May in response to your previous post. The receipt verifies this and would be happy to share it with you so you can take it to your payment processor should you have any further questions.

Again, I am truly sorry about the delay in physical item shipping. That is on us.

Wish you all the best,

-Aluxaeterna