[2019] [Known Issue] Chat unreliability in Patch 0.7.3

We have been receiving and investigating reports of chat unreliability since the release of our latest game update, Patch 0.7.3. We have reproduced this issue internally and expect that it will require a patch to address. I don’t yet have an ETA for a solution.

We would like to thank you for the reports and apologize for the inconvenience. While we aren’t currently requesting additional information to help us look into this, I’ll post an update if that changes. We appreciate your patience as we investigate this.

I just wanted to drop in to provide a quick update.

We continue to investigate the server-side aspects of the situation and have found an issue, though we haven’t yet isolated the cause. I’ll provide updates as I get them.

 
(It’s 08:10 am where we’re based, for reference.)

Our server-side work has met with some success and we’re currently monitoring the situation.

Hey everyone, we believe we have found and addressed this issue. But, Im not 100% confident that it’s permanently fixed. If anyone is having issues chatting or not seeing the welcome message after connecting please let us know via this thread. Many thanks

@dharma are you still experiencing this issue by any chance?

Thanks for the quick response, Dharma. I’ve got the team discussing it now.

Haha! That’s completely ok. Let us know if chat stops working for you at any point - we’re afraid that the issue is a bit inconsistent if it is still an issue.

https://gyazo.com/a02e4dae9e55fe6fd4d7b439d1ec66f1 Scott talking to the team about it now

Locking thread as the issue it was created for has been resolved.