almost 5 years ago - Sarno - Direct link

Thank you for providing so much information. Unfortunately, the log file provided does not have any references to the crash - although this is itself helpful to know.

To investigate this further, I would need to see both a DxDiag and MSInfo.

We have support articles showing how to generate each of these;

You can either zip these and attach them to a forum post just as you did with the log file, or alternatively, you can bundle them into a single .zip and submit it through our support site.

If you would like to try playing Last Epoch while we look into this, I would suggest that you try performing a Clean Boot and open as few other programs as possible. I’ll include a link to Microsoft’s support article regarding Clean Boots in case you are interested in doing so.

https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

almost 5 years ago - Sarno - Direct link

It seems you may have sent us the DxDiag twice.

Could you please send us the MSInfo?