[2019] Launcher Issues

Sorry to hear about this!

It looks like you’ve posted the game’s log file. Could you please post the launcher’s own files?

https://support.lastepochgame.com/article/108-the-launchers-log-files

We should have specified-- in this case we need the output_log (C:\Users\YOURNAME\AppData\LocalLow\Eleventh Hour Games\LastEpochLauncher) mentioned in that support article.

The logs for the game and launcher have the same name due to them both being made in Unity, but they’re very different.

What version of the game do you have installed? Have you played before?

Not necessarily-- if you upload the file I mentioned in my previous post I can take a look.

LocalLow is located in AppData which is a part of Windows. It’s hidden by default, so it sounds like you should set Windows to show hidden files and folders to see the log file.

We’re working on various improvements for the launcher, such as more descriptive messages. For now, the launcher needs space free on your C: drive (even if the game is on a different drive), and some users have reported needing 45GB free.

Sorry about the trouble, and thanks for your patience.

I’ve had a look at the files you posted, and it seems like the launcher was running for about an hour. The log file shows timestamps for when it downloads data.

To clarify, the Launcher is what starts immediately after you use the installer, and is what downloads the actual game. Once the Launcher finishes downloading, you’re able to click a button and start the game. Did you have an issue with starting the actual game, or the launcher? A screenshot or video would be helpful if you’re unsure, you can upload it to a site like imgur.com.