[2019] Crashes every time I try to play the game

@ZiggaWaTT Sorry to hear this! Could you please post a more detailed description?

We need to know what you mean by ‘crashes’, as that’s an umbrella term often used to describe multiple subtly different issues. Is an error message shown? If so, what does it say? If not, does the client just silently close? Does it remain open but frozen?

Additionally, could you please show us your game log file and system information?

• https://support.lastepochgame.com/article/39-the-games-log-file
• https://support.lastepochgame.com/article/79-collecting-system-information

 
@TouchofGod That doesn’t sound like the same problem. Could you create a new thread?

hey all we are currently looking into this crash. ill update here when i know whats going on to cause the error.

@luke-dooly save a life

ok, so we have nailed it down to SSE4 instruction sets not being compatible with old cpus. we are currently doing an internal test build to see if we have fixed the issue. there is also a different game crashing bug at the moment that we have not been able to find enough info on so keep those crash logs coming in!!

a crash log is more helpful. it should be next to the output log.

Hi everyone,

If you haven’t tried the new 0.7.0e patch please do so! If you have an older CPU (2011 and before) this issue should now be resolved.

If your error message was related to memory then it may not be fixed yet. We are working on solutions for this as well, but it is an entirely separate issue from the one we released with 0.7.0e.

If you’re still having issues please upload your log file and any crash information that is mentioned at the end of it.

Could you try observing the game’s memory consumption over time? Knowing what your memory usage is right when the game starts will be helpful. Does the amount of memory go up just over time, even if nothing is happening? Does it go up (permanently) when you use a skill? Does it go up when you change zones, even if you run back and forth?

Knowing any particular locations or skills involved helps too.

I know that’s a lot of questions, but the more information we can collect about this, the better we can address it!

Sorry about this-- as a security measure new users are restricted from uploading files. We realize this isn’t ideal for bug reports of course, and we’re looking into possible solutions.

If you read a few more threads (and now that you’ve made 2 posts), you may be able to upload files. If not, we recommend something like pastebin.com for the files. Make sure to include the log and any crash files the log itself mentions. Thanks!

If it gives a stack trace there should be a line at the end of the file like “C:/Users/BIM-RIG/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes” (taken from your last log file)

Can you do the same thing except looking at the GPU part of Task Manager? Your GPU could be running out of memory (which is unrelated to the Memory tab of Task Manager)

would u also be able to provide your cpu specs as well? a dxdiag or just the name would do thanks.

for some reason, unity is hard crashing from what looks to be just a generic out of memory issue. considering your computer is about on par with mine I don’t think that should be a factor tho. (physical ram size) ill see what i can do.

had a look through the output logs the crash was caused by a unity generic acceptation. as of such, I don’t have a lead on it yet, seeing this error pop up more recently. do u know what patch number stopped working for u?

hey, sorry for not replying earlier. your log was golden. could u also provide the crash report? it should be here.
C:/Users/kiwig/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes
can you also turn off your damage numbers and see if the crashes persist? we believe the crash to be related to text.