[2019] Game crashes when trying to load into the mushroom farm during intro quests

Sorry to hear about this!

Please provide the following to help us investigate this;

• https://support.lastepochgame.com/article/39-the-games-log-file
• https://support.lastepochgame.com/article/79-collecting-system-information

You should be able to upload these files to attach them to your forum post.

Thanks!

According to the output log file, there should be a crash log available here;
C:/Users/Wes/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes

Could you please upload that as well?

Trying to allocate: 18446744059594600072B with 16 alignment. MemoryLabel: Serialization

What? You don’t have 18 exabytes of RAM?

Thanks for the logs, I’m not entirely sure what’s going on but it’s trying to allocate an absurd amount of memory. Could you drop your graphics settings down to the absolute lowest on everything and try to do it again?

Also, can you still load in to other zones?

We’re working on it but this is a new one for us so it might take us a bit.

Interesting, that’s a really strange difference, it actually runs the same game from each.

Hi @atreyuxD,

This thread exists for us to help Xpresso with an issue they have since resolved.

Please create a new thread, and include the information I requested in this post.

Thanks!