[2020] [Updated 06/17] Known Issues

This thread exists to document some widespread technical issues, and ensure that any known workarounds have the best possible visibility. We will be regularly editing the information listed here to remove issues that are resolved in game or driver updates, add new issues as they arise, and improve the descriptions & featured workarounds of the problems listed below.

Stability

• There is a conflict with some versions of Citrix.

Steam Account Linking

• Steam account linking periodically fails with the error message “Exception Error Message: Connection timed out after 30000 milliseconds”.

Stalled or Failed Log In Attempts

• In-game authentication attempts may be slow of fail entirely for some users.

Graphical

• Certain Acolyte skills, such as Hungering Souls, can result in graphical artifacting.
• Decals can sometimes fail to load, resulting in flat areas of bright colors.

Certain Acolyte skills, such as Hungering Souls, can result in graphical artifacting.

• Other than avoiding the use of affected skills, we do not presently have a workaround for this issue. We are currently investigating it, and it will be fixed in a future update.

Decals can sometimes fail to load, resulting in the display of bright colors.

• This is typically resolved by leaving and re-entering the zone.

 
Example;

Missing Decal Example558×660 318 KB

Last Epoch may crash on computers with Citrix installed.

• We recommend updating Citrix to the latest version as a first step.
• If the problem persists, our only other current advice is to disable or uninstall Citrix.

Attempts to link Steam and Last Epoch accounts can result in the following error message;

Exception Error Message: Connection timed out after 30000 milliseconds.

As this points to a time-out within the Steam OpenID service, we are unfortunately unable to advise those affected on how long it will take for the service to recover.

• We recommend trying again after waiting for a brief time.

We have been seeing sporadic reports of in-game authentication attempts being abnormally slow or failing outright.

• Clearing Your DNS Cache typically resolves the issue.

Killing enemies while Torch of the Pontifex is equipped can result in the creation of pink puddles due to a missing material.

• We don’t presently have a workaround for this, however it will be fixed in a future update.

Certain Acolyte skills, such as Hungering Souls, can result in graphical artifacting.

• Other than avoiding the use of affected skills, we do not presently have a workaround for this issue. We are currently investigating it, and it will be fixed in a future update.

Decals can sometimes fail to load, resulting in the display of bright colors.

• This is typically resolved by leaving and re-entering the zone.

 
Example;

Missing Decal Example558×660 318 KB