[2020] Crashes on loading screen

Sorry about this! We haven’t been experiencing this issue internally and it doesn’t seem to be a common issue, so that makes this more difficult to investigate.

When uploading your crash report files make sure to include all the files in the folders, not just the .dmp files. This will give us the most information possible. Your system information is also very helpful to determine if this issue is hardware dependent. Could you please upload these files?

Thanks!

To clarify here-- the reason there hasn’t been much progress recently on this is that it’s not easy to pinpoint. While for some users this issue happens quite frequently, we aren’t able to reproduce this issue when we test it on our own computers. If we can make an issue happen on our own computers internally, it’s much easier to resolve (though can still take some time).

We do take crashing issues seriously and collect log files so that we can further analyze them for patterns, but unfortunately that doesn’t always lead to potential solutions. Additionally, we have to balance time spent on this against developing/testing new content, bug fixes, optimizations, etc.

We will be working to address these issues over time. If anyone else is coming to report a similar problem, I would encourage you to post the files mentioned in this support article in a new thread.