about 3 years ago - /u/RiotMeddler - Direct link

Originally posted by NVC541

Literally if people used /mute all things would be better.

Now I can’t even get those random funny enemy teams sometimes

Not to mention that most flame comes way more by my own team than the opponent.

Couple of notes!

  1. This is only cross team chat, we're not touching team chat

  2. This is a test. From what we've been seeing All chat's really heavy on negative interactions and doesn't have that much positive at this point unfortunately. Open to being wrong though if this doesn't actually lead to a better overall experience.

about 3 years ago - /u/RiotMeddler - Direct link

Originally posted by TragicAntiHero

It is, but there's also good interactions when you have a good game, when the opponent outplays you etc. I'll miss that a lot

Also it's crazy you do this, but never ban the countless accounts that run it down for 30 plus games. We don't hate this f**king game because of ALL chat, we hate soft inters and people who ruin the experience.

Yeah, there's some definite downsides to this approach. It's also a potential change that even internally there are a range of views on. We think the rate of 'Jungle Diff', 'GG easy', 'My team is sh*t' etc at this point outweighs the fun or sportsman like interactions, hence the trial. Could be wrong though

about 3 years ago - /u/RiotMeddler - Direct link

Originally posted by BalieltheLiar

nah this isnt it. 99% of the time the verbal abuse in games comes from teammates, also all chat is an opt in feature genuinely dont understand the logic here

Team chat - agreed, the majority of verbal abuse does happen there. At the same time so does a lot of team coordination. We've not expecting this to hit the majority of verbal abuse but, looking at the state of all chat, we do feel it's got a pretty poor ratio of positive to negative interactions.

Regarding an opt in experience one thing we saw pretty repeatedly is that people who want any form of chat experience in the first place won't stay out of a comms channel because they don't want to miss out on potentially valuable stuff, even if most interactions are negative

about 3 years ago - /u/BarackProbama - Direct link

Originally posted by ThisIsSnake

/u/RiotMeddler the team has been kicking the 'working on solutions' can down the road for months (years) now when it comes to toxicity. I think its time that you share, even if premature, what's the solutions and the goal target patches for these feature. Its not good enough to say working on it and then 360 no scope my all chat while still only handing out chromas for 6-12 months of excellent behaviour that is required to attain honor level 5.

This /all chat feature removal is simply a punishment for the minority of players that are good-sports and enjoy talking to opponents in healthy way, with some reasonable and good spirited banter. Why not tie /all to high honor levels and actually make these honor levels both easier to achieve and easier to lose?

Not Meddler, but can talk a little bit about what we're looking at.

The main thing is a large, centralized, improved system of text evaluation that will cut across all Riot Games. It's very exciting tech.

But it's not ready yet. And until it is, we have to deal with the realities that we see in our games today, and those realities are pretty upsetting right now.

We're committed to doing the right thing here, but as you rightly ascertained it is a minority of players that will be negatively impacted here. We suspect the general impact will be positive to neutral.

Depending on how everything shakes out, we're open to future changes in this space.

Until then, GL HF and GG

about 3 years ago - /u/BarackProbama - Direct link

Originally posted by Moifaso

Watch this actual informative response hidden away and downvoted on mass because people dont like the change.

😭

about 3 years ago - /u/BarackProbama - Direct link

Originally posted by kidexz

We dont care about text evaluation, we need gameplay evaluation. Why does riot keep ignoring gameplay toxicity which is far more harmful while hyper focussing on the chat?

We're doing both. Each of them are independent and very tricky spaces.