Original Post — Direct link
about 3 years ago - /u/Am1t8 - Direct link

Originally posted by Rezyd

Everyday I get the message that I have gotten key shards. EVERY DAY for the PAST YEAR.

We put in a fix for 11.6, let me know if it resolves for you!

about 3 years ago - /u/Am1t8 - Direct link

Originally posted by HoodedRS

Last patch Riot said they fixed the "Waiting for stats" bug in client because nobody can access the post game lobby but it still very much exists for me and happens once or twice a day.

It just feels like literally every other company has better client than Riot and empty promises don't really help their case. I remember about a year ago Riot blautoise made a forum post that they are fully working on fixing the client and yet 12 months later things are even worse.

Thanks for the comment,

Our EOG (End Of Game) flow has many services involved, and interactions between the game engine, client, and our client foundation.

We looked at addressing one fix in the client foundation and was expecting the stats service to reset properly after each game, so it doesn't freeze after subsequent games. We made the change and it did resolve the issue.

Looking at our data, it helped a number of players who are willing to wait a good amount of time 'waiting for stats', but we know we still have a lot of work to do with EOG. (e.g. the max amount of time players were willing to wait to get back into the client dropped by about 40 seconds for 99th percentile of players)

According to the current client sentiment survey we run, it's by far the problem most players are experiencing --> finishing a game, and getting back into their client for the next one.

We will continue to investigate the entire EOG flow and see where we can make more drastic improvements, mostly around the amount of time it takes to get back into the client and ensuring we address issues around it freezing.

Thanks,