Original Post — Direct link

I was excited like most people supporting esports teams when Riot announced LCS pass as a way to contribute to teams and Pro view as a more detailed view of pro games (albeit, this imo should be free but they are sharing revenue with teams so i wasnt super against it). https://imgur.com/a/03CBzcP

Pro view: A welcome addition

As mentioned, i was feeling bad paying for a viewing experience that in other games would come free initially but pro view grew on me 2-3 games into the split. I typically watch BB and Bjerg with enemy jungler as the third screen till the laning phase is over and then switch to broadcast + splitpushers in baron times. Obviously, the biggest plus point is seeing the pros type in all chat and meme about!, really makes you feel connected. There are so many other points which are helpful, like understanding trades or internalize why a pro made a specific decision better or how much vision did they have while making a specific play or how spazzy they are with screen locking and switching. Overall, it feels pretty good. As for the price point, 15$ for over 10-14 hours of pro gameplay (if you are following a single team) over three months seems pretty ok. I would prefer it to be free so many people can get in on this and add a sort of donation version where people pay a bit, but im not a product manager and know the nuances of monetizing a digital product. Simply put right now, i dont feel bad for paying for it.

Improvements: Im sure they can make a lot of tuning to make optimizations to make it run on even potato computers smoothly. The biggest improvement for me personally would be to be able to see the different screens in different monitors because right now i cant create another window in a different monitor, it makes the first one go blank. So have to watch the 4 odd screens in a cramped single monitor, if there was a way to see it in multiple monitors, it would be cool.

LCS Pass: Never buying again

I ll just dive right in, mission tracker's way of recording if you seen the match or not is incredibly garbage. I am sure we have all faced this in the missions and have even submitted tickets to riot support to get the rewards you PAID for. Let's start with the missions recording whether you have watched or not, based on riot's own recommendation - you just need to watch approximately 15 mins from the game start of your team to get the rewards. While this sounds simple, i dont know what spaghetti code they have written, it doesnt record it most times. It usually works the very first time and then it just stops at "watch missions completed (1/3)". This is the point where you are frustrated with yourself as to why you cant even get the emote of your team you paid for and locked behind some ridiculous "progression" system which doesnt even work properly. Then you go looking online and see people experiencing the same things, try every possible solution ranging from disabling you ad block to watching the game on IE with safe mode on. Then you submit a ticket, Here is mine: https://imgur.com/a/R2vgP13 . I was getting pretty frustrated with Riot support suggesting you to do the same 15 things over and over [like https://imgur.com/a/FZYxiKO ] before they manually change the tracker. I watch every tsm game live and have watched the vods several times and indicating so on 3 separate occasions to get some icons/chroma/emote for which i actually paid for is simply ridiculous. I would definitely not be purchasing this again and rather buy something from TSM store directly to support them.

Improvements: Figure out a way to correctly record the way watch missions record that you have watched correctly or do the simple normal thing - scrap the useless progression system and directly give the icons/chomra/emote at the time of purchase, this is the simplest. People who are watching and supporting LCS teams are at some levels playing the game and you dont have to force them play the game and you dont have to force them to watch with some missions.

I had initially posted this in r/TeamSolomid, was told people here in the main sub would like to see it as well, so posting here. i actually dont know how to cross post.

External link →
over 5 years ago - /u/KlauseTheBear - Direct link

Yo /u/Defenus !! Thanks so much for writing this detailed breakdown of your experiences with team pass / pro view. This is great feedback.

A few thoughts as someone who has worked on / around both of these products.

  • Team Pass - we feel this frustration. We are really bummed with some of the issues we ran into with Team Pass, and we have to do better. Everything you wrote is correct, and we need to improve if we are going to make it worth your money again next year. FWIW we made massive changes to the visualization of your progress on on the watch.lolesports.com/rewards page to help some of these issues, but it is only one small step in the right direction. More to come.

  • Pro View - Pro View has overall met most of our expectations. It's a very new product that wasn't even close to "perfect," but the core experience was so good we wanted to let everyone join in on the fun. The potato computer issues (e.g. lag and stuttering) have been incredibly hard to track down, but we're still poking around on it. There are also a million little bugs that we squashed, and another million that are yet to be resolved. Yikes. On the bright side, we are really happy with the addition of LCK, and hope to bring even more leagues/languages into the product in 2020+.

I guess what I'm trying to say is, keep the feedback coming. I (personally) hope that we can continue to improve on these experiences to make it worth your time/investment. Lolesports is too important not to do so :)

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by Aishateeler

Was total bullshit that watching a game in proview made it not count towards the lcs pass. A bug they never fixed.

This should have been fixed in week 2. Are you still experiencing issues with Rewards on Pro View past that point?

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by MrFilthyNeckbeard

I got so sick of the timeline spoiling the match I stopped using proview

Hallo /u/MrFilthyNeckbeard the spoiler setting was fixed about 4 weeks ago. THIS WAS SO SAD I'M SORRY. We will now remember your setting

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by MatrioxTCG

My issue is I dont watch League on my PC in order to actually get credit for watching my team... I watch the games on my phone or on my Xbox depending on where I am so I was unable to have them tracked for the pass.

Howdy /u/MatrioxTCG you can watch VODs/live on watch.lolesports.com in order to earn rewards if you want to. Xbox unfortunately I can't help you with right now :(

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by shrubs311

My only issue with proview is that it lags up to 15 seconds behind the main streams. If I'm watching with friends who don't have proview than I have to watch the normal stream. I wish they made the synchronized link work for everyone.

Yeah, this is definitely frustrating - we are working hard on improvements right now that will help get the various streams into closer sync to avoid spoilers if watching with friends both in/out of Pro View

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by ashlucky13

i got pro view for lec and lcs and i really like the fact that pro view seemed to get a priority in the time it takes for the vods to become available. However, what i didn't like about it though is the number of times they f**ked up the upload, i'll watch game 1 no worries and then go to watch game 2 and shit im watching game 1 again.

We had a super janky bug where VODs were not uploading correctly that was nefarious to track down. I think this has been fixed as of a few weeks ago. Let me know if you are still seeing it!

over 5 years ago - /u/KlauseTheBear - Direct link

Originally posted by Defenus

Nice to hear! More improvements on pro view sounds cool. The watch missions progression personally is just a pain, they are nice incentive to get audience engaged for an event like world's or the LCS split, but when I'm paying for something like a team pass. I honestly just want to use the emotes/icon everything immediately and not wait till end of split through some grind..

Anyway thanks for taking note.

Yeah same. :)