[2020] My entire collection was deleted on day one of Patch 1.0 and it just really sucks.

We recently completed a sweep of all accounts that had transferred shards incompletely; you should have been captured in that, but it sounds like you haven't.

We'll get it fixed. There's no way you're going to start a new account and have to get all those cards again even if I have to ship you the coins myself. Please DM me your ticket number / account name

Hi, just following-up. We have your account and are in process of running the script to fix this issue.

During the server transfers, a number of players like yourself (around 50 players total) got swapped, but without their collections. We tried to fix them as soon as we discovered them but obviously missed some.

That sucks; thank you for your unreasonable patience so far. Will provide an ETA on the fix once I have it.

You should be good now