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Android 10.. Wanted to play some runeterra on my phone and even after 10 hours of wait it still says opponent failed to connect, matchmaking has failed etc etc. Vs AI, ranked, normals. Cant play, any ideas why?

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16 days ago - /u/riot_apiris - Direct link

I'm not aware of any matchmaking issues right now. Can you share a screenshot of the about page in the settings? I'm interested in the the text that appears if you scroll to the bottom.

Alternatively, if you know how to get your logs off of your device that would work as well!

15 days ago - /u/riot_apiris - Direct link

Originally posted by PipasCZ

Hello,

I have the same issue, haven't been able to play since the patch dropped. I tried switching from android to PC, but the same problem occured.

Here's the screenshot of the error: https://i.imgur.com/p2RVd5A.png

And here's the about page: https://i.imgur.com/xOU4Yom.png https://i.imgur.com/LQEUUOd.png

Okay. Can you share your PC logs? The images you shared look correct.

The logs can be found in %localappdata%/riot games/legends of runeterra/

15 days ago - /u/riot_apiris - Direct link

Originally posted by PipasCZ

No problem, I'll provide an update once I know more!

15 days ago - /u/riot_apiris - Direct link

Originally posted by PipasCZ

Hi! Can I get some more info from you? A DM is fine.

What language is your computer set to? Can you share the country you're playing from?

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

.. Rude to ask, but what about the android issue?

Not rude at all! If you're able to provide the same info (device language - not necessarily what language LoR is), I can confirm this is the same thing.

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

Well my system language is Czech, Ive tried to change the region of the device from Czech Republic to US, didnt seem to do anything

Okay, I believe you're hitting the same issue. I'm investigating a solution now - but if I'm correct we're a couple hours away from a fix.

I'm unable to open the links you shared earlier - but can you confirm that you see "live (2_9_15)" as CLIENTVER in the about panel of the settings page?

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

Im seeing 2_9_17

Thanks!

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

Great, thanks!

15 days ago - /u/riot_apiris - Direct link

Originally posted by PipasCZ

Czech and Czech republic.

I know this workaround is not great, but can you try switching your system language to English and see if the problem persists? Typically that process requires a computer restart.

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

I've confirmed that it's an incompatibility with Czech being set as the device language. Unfortunately, it's not something I can hotfix. We're building out a fix for 2.10.

It should work for you if you switch your device settings to English (and many other languages, we're investigating a list currently). Switching settings like that does require a restart as far as I can tell.

15 days ago - /u/riot_apiris - Direct link

We've confirmed that there are a small number of system/device language settings that make it impossible to matchmake successfully. The most common of these we're seeing is Czech. We're working on a fix for 2.10.

In the meantime, a workaround is to change your device language to something else. English is fine. So are most other languages. Note that the language LoR is running in does not matter - it's the underlying device language.

15 days ago - /u/riot_apiris - Direct link

Originally posted by BerserkerSword

Im also having this problem in pc, whenever i try to enter a game in any mode, when in loading screen it freezes for about a minute and then a sign saying ''Pairing timed out. The rival has not connected. Try again'' (translated with an app) Sorry if this is misspelled, english isn't my main language.

We've confirmed that there are a small number of system/device language settings that make it impossible to matchmake successfully. The most common of these we're seeing is Czech. We're working on a fix for 2.10.

In the meantime, a workaround is to change your device language to something else. English is fine. So are most other languages. Note that the language LoR is running in does not matter - it's the underlying device language.

If that doesn't unblock you, please post your logs and I'll take a look!

15 days ago - /u/riot_apiris - Direct link

Originally posted by rajdik

It works, thanks

Thank you for the confirmation!






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