devtrackers.gg → Legends of Runeterra

[2022] Path bug on launch + Fix


Original Post — Direct link

Hey all, this is a super quick message to get ahead of a bunch of reports we'll likely see. The new update brings a bug for all players when launching the game.

You'll see the path of champions Jinx campaign start. After clicking through 2-3 bits of dialogue you should get this pop up

. You want to click "Play the new stuff!"

Whats the bug? Simple, this button doesn't work properly and throws you into the old campaign. Once you click this, close your game out, restart the client and you will find yourself on the main menu as expected.

Hopefully this helps, if any of you have any questions we'll do our best to answer and help out. If we can't get an answer we'll reach out to the Riot overlords.

External link →
almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Bitter_Crow_5297

hi, I did power through the first jinx campaign, but now I'm stuck at the end "loot is not yet available" what's up with that ?
on pc, on mobile, after reinstalling... I can't play

Hi! Can you give me some more information about this? Is it still happening and what shard are you playing on (Europe, Americas, Asia)?

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Bitter_Crow_5297

playing europe, still happening hours later.

when I finished the ezreal matchup, my rewards were calculated, I got through a bunch of screens telling me I got like 100 xp, 10 fragments, 1000 what'cha'ma'call'it, then that some kind of chapter quests are unlocked and then a bit of loading and nothing... just a message on the screen saying ["ERROR CLAIMING LOOT" Your loot is not yet available. Please check for updates and try again.] I then press ok, the error window closes and nothing happens.

If I restart the game, reinstall or swap to mobile I go through all the rewards screens again and end up at the same spot... no option to cut anything short.

I've seen a few other posts with the exact same problem in this subreddit so I stuck to only my answer here to not flood and didn't create a new post, but you might find more intel if you scroll a bit.

I can document the whole process with screenshots if you want, it's still happening ^^

Thank you! Can you give me your logs? They are at %localappdata%/Riot Games/Legends of Runeterra/logs

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Ricape

It's happening to me as well, what other information do you need? I'm on the Europe shard

Logs would be great! They are at %localappdata%/Riot Games/Legends of Runeterra/logs if you are on PC

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Ricape

I didn't find a better way to share the logs, so sorry if it's a bit wonky https://www.filehosting.org/file/details/3541396/lor_client_2022-05-26T00-46-57_18736.log

That's perfect, thank you! We're actively looking into this.

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Ricape

I didn't find a better way to share the logs, so sorry if it's a bit wonky https://www.filehosting.org/file/details/3541396/lor_client_2022-05-26T00-46-57_18736.log

As part of troubleshooting, if you press the blue flag to the right of the 'CONTINUE ADVENTURE' button on the world map, does it unblock you?

If it does, I expect that you will have received all rewards except the legend level reward which is sitting in your mail box. This will keep happening at the end of every adventure until we get a real solution pushed out.

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by AnArmy0fBears

I would like to second this error - PoC is currently unplayable with the only 3 Champs I have being Jinx, Bard and Jhin. Same error as the above person :(

As part of troubleshooting, if you press the blue flag to the right of the 'CONTINUE ADVENTURE' button on the world map, does it unblock you?

If it does, I expect that you will have received all rewards except the legend level reward which is sitting in your mail box. This will keep happening at the end of every adventure until we get a real solution pushed out.

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by AnArmy0fBears

That worked a treat, thank you! At least I can play now :)

You’re welcome! Apologies for the rocky start!

almost 2 years ago - /u/riot_apiris - Direct link

Originally posted by Bitter_Crow_5297

sent logs to DMs

Thank you! We’ve got all of the info we need.

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