almost 6 years ago - Aurinya - Direct link

Greetings!

Another little reminder that our forums are not the right place to report suspicious behavior. Please report any such activities directly to our Customer Support as they have the means to further investigate your complaints. 

Thank you!

almost 6 years ago - Aurinya - Direct link

Greetings!

Another little reminder that our forums are not the right place to report suspicious behavior. Please report any such activities directly to our Customer Support as they have the means to further investigate your complaints. 

Thank you!

almost 6 years ago - Aurinya - Direct link
13 hours ago, Kayman said:

"Reporting Scammers, Bots, & Adena Sellers"

 

Isn't this the section name???

Or maybe my english is so bad that I can't understand the meaning of the words...

Greetings!

That's a headline, not a section. Please read the opening article, it does tell you how to report scammers, bots and Adena sellers ;) 

Thank you!

almost 6 years ago - PhoenixMitra - Direct link

Greetings everyone,

As pointed out before and in the original post of this thread, you need to report any suspicious behavior via ticket through our Support team. Making accusations by mentioning names or posting screenshots and such containing names on the forum violates our Code of Conduct, which in return results in the removal of these posts.

Please submit a ticket here https://support.lineage2.com/hc/en-us if you would like to send a report. 

We appreciate your help!

almost 6 years ago - Hime - Direct link
18 minutes ago, JasonDark said:

You need to reveal what you are asking because the support sends me to complain about this in the forum.

If you have names of bots to report, please use the bot report function in game and submit a ticket through our Support channel.

If you write to Support to discuss with them the issue with bots, they will direct you to the forums where you are welcomed to discuss the issue. The forums is simply not the channel to report other players and bots.

almost 6 years ago - Hime - Direct link
1 minute ago, JasonDark said:

The question is no longer necessary to think about bot everyone has science of what is happening only you who can not see this, already have been opened several tickets with name and location and schedule and the answer is to make a post in the forum because the support does not part of the development

 

If that's the case, can you share with me your ticket numbers? Thanks!

almost 6 years ago - Hime - Direct link
5 minutes ago, JasonDark said:

the tickets were opened by another account and I think it is totally unnecessary for me to hit this key again because the support should give due attention to the ticket and not just use Ctrl + C and Ctrl + V to answer a ticket to patience, I've just waited until the next news update and as expected nothing will be solved

 

Which is why I am asking for the ticket number. If you've received an improper response then we can address that.

almost 6 years ago - PhoenixMitra - Direct link

Greetings everybody,

This is a great opportunity to once again clarify that posting images or videos reporting suspicious behavior of other players on the forum is against the forum's Code of Conduct and will lead to the moderation of your post and a possible suspension of your posting privileges.

The only way to submit these reports is via our Support team by submitting a ticket here: https://support.lineage2.com/hc/en-us or sending an in-game report.

Thank you!