[2023] About the compensation

In terms of the current compensation, this should only be available for 1 week and redeemable by your main character, but the team is looking into it for extra clarity

This compensation was not delivered to the Product Inventory, it was delivered to the Universal Storage, has a hard expiration date, and can only be used by certain characters on the Roster. It is also only being delivered to the players (less than a few hundred on a specific region) that were impacted by a very specific bug that locked them out of certain content for a ~3 week period. The compensation addresses and makes up for that specifically, which is why it is not going out to everyone as very few players were impacted.

This compensation was to cover a very specific bug involving reset timers that only impacted a small number of players. If you did not receive compensation, you were likely not impacted:

If you were impacted and didn’t receive this compensation, please reach out to Customer Support.