about 1 year ago - Roxx - Direct link

Just to provide some clarity here, these more frequent surveys haven’t replaced any of the community feedback gathering or other work that teams do here. Having more frequent surveys from the user research team means an additional channel for feedback is being supported, which is a particularly helpful avenue for those users who do not engage or chat in the forums. It is not an indicator of less work being done in other places.

about 1 year ago - Roxx - Direct link

Unfortunately player feedback will not always lead to instant changes on a 1 to 1 basis, but these surveys are still extremely helpful even if it doesn’t seem like you’re immediately seeing an impact. It helps us track changes in feedback over time, find patterns, and inform longer term decisions around the game and potential changes that are being weighed.